Managed SerCon™ Servers

Netriplex, Ashville, NC

In conjunction with our consulting service, CST offers managed I.T. services, including data center collocation, dedicated (unmetered) bandwidth, off-site backup over Internet, and managed servers.

We fully support any and all Linux-based services, with data centers located in CA, TX, CO, NC, and PA.

Our premier I.T. service is our Managed SerCon™ Server platform: a secure, Open Source-based virtual server platform ideal for businesses and resellers. It is the same software configuration as our SerCon™ Server product, installed at a data center and packaged with an unmetered bandwidth plan.

What CST means by “managed”:

With some vendors, it is difficult to judge the value of managed services, due to the wide variety of pricing plans and support models available. Sometimes it feels like comparing apples and oranges: the word “managed” implies a mix of services that include customer service, hardware sourcing, dealing with multiple vendors, running tests, and handling emergencies. But when there’s a service interruption, it’s not necessarily clear what is failing or who is responsible, according to the terms of the hosting contract.

CST clears things up with the power of science. CST defines server management in a way that resolves all questions of responsibility, by using scientific tests. Every network service you want CST to manage is defined by a corresponding heartbeat test that runs once per minute, 24/7/365. The tests are run by two independent 3rd parties (ServerDensity and pingdom), and the tests are run from remote networks that are independently managed.

Tests for core services are included with every CST managed server, but if you have an application you want to be monitored, such as Samba or OpenVPN, then we add additional tests for those too. (We also do custom test development.)

If a test fails or crosses a critical threshold, then an automatic alert is sent out. An “alert” is a notification sent out via email, SMS, Android Push, iPhone Push, or Twitter. (You have full access to the test data and can also receive alerts. Free apps for Android and iPhone are available.) Every alert becomes a work ticket that is handled by one of CST’s senior engineers. We work until the service is back online, regardless of the reason. We document every work ticket, and the maintenance history of your server is available online at any time.

All Managed Servers Include:

Internal (localhost) tests:

  • CPU, RAM, Swap, Disk I/O load, Network I/O load, Disk Space
  • Server processes (daemons) and resource allocation
  • Applications: Apache status, MySQL, IIS status, SQL Server, Nginx, RabbitMQ, MongoDB

 

External (remote) tests:

  • HTTP(S)
  • Email services
  • Ping
  • SSH connectivity

 

Additional Available Tests:

Beanstalk, Cherokee, Clam Anti-Virus, CouchDb, ElasticSearch, Facter, HAProxy, Health Check, Java Virtual Machine, Mail Queue Size, Memcached, MySQL Replication Slave, PHP-FPM, Passenger (mod_rails), PostgreSQL, Redis, Resque, Sphinx, Sql Custom Queries, Supervisord, Varnish, Windows Update Check, uWSGI

CST also does custom test development (using the APIs provided by ServerDensity and Pingdom). Additional services are priced at +$200/month each.

Included Services

The CST Managed Server software configuration is indentical to CST’s SerCon™ Server platform, including:

  • Full-disk encryption (secures “Data At Rest”)
  • Browser-based configuration and administration over HTTPS
  • Browser-based “remote desktop” access for users over HTTPS
  • Includes: KVM Virtualization platform
  • Includes: LXC Containers
  • Includes: Remote backup software
  • Includes: Network Intrustion Detection and Response software

See the SerCon™ Server page for more details.

Unlike our AMD-based SerCon™ Server tower, CST’s Managed Servers are rack-mounted Intel Xeon servers. We also offer collocation of our 6-core AMD-based tower servers with any of the bandwidth plans listed below, which allows you to be the legal property owner of the hardware at the data center.

Our full Terms Of Service and Acceptable Use Policy are available online.

 

Price List

Managed Backup Server

This configuration is optimized for off-site backup and simple server redundancy. Unmetered 100Mbit inbound transfer (33TB per month), with 10Mbit outbound. This package features a single public IP address.

Features:

  • Exclusive SerCon™ server configuration
  • Intel Xeon 3400 Series Quad Core CPU
  • 8 GB RAM
  • 2x1000GB Disks: (2 TB in RAID0)
  • 1 public IP address
  • Unlimited inbound bandwidth at 100Mbit (~33.0 TB per month, no overage fees)
  • Unlimited outbound bandwidth at 10Mbit (~3.3TB per month, no overage fees)
  • Outbound bursts to 100Mbit (until the 95th percentile) for a fast end-user experience
  • Supports backing up remote Linux, Mac, and Windows servers
  • Price: $600 USD/month
  • Place an Order

 

Managed Production Server

Designed for workgroups, teams, or small businesses. Multiple IP addresses allow this box to act as a cloud appliance, running multiple virtual machines for your intranet or your customers.

Features:

  • Intel Xeon 3400 Series Quad Core CPU
  • 16 GB RAM
  • 2x1000GB Disks: (1 TB in RAID1, mirrored). This server can survive a disk failure.
  • 13 public IP addresses
  • Unlimited inbound bandwidth at 100Mbit (~33.0 TB per month, no overage fees)
  • Unlimited outbound bandwidth at 50Mbit (~16.5TB per month, no overage fees)
  • Outbound bursts to 100Mbit (until the 95th percentile) for a fast end-user experience.
  • Supports backing up remote Linux, Mac, and Windows servers
  • Supports roughly 12 VMs, or up to ~60 LXC containers (depending on work load)
  • Can be used simultaneously as an off-site backup server and workgroup server
  • Includes everything in the SerCon™ configuration
  • Price: $800 USD/month
  • Upgrade to 61 IP Addresses and 100Mbit (~33 TB) outbound (at any time): + $300/mo = $1100 USD/month
  • Place an Order

 

Managed Infrastructure Server

A multi-core monster. Designed for high-load server farms, VM clouds, or large companies.

Features:

  • Dual Quad Core Xeon 5420+ , 8 CPU cores
  • 24 GB RAM
  • 4x1000GB Disks: (2 TB in RAID10, mirrored). This server can survive one disk failure (and 2 if you’re lucky).
  • 61 public IP addresses
  • Unlimited inbound bandwidth at 100Mbit (~33.0 TB per month, no overage fees)
  • Unlimited outbound bandwidth at 100Mbit (~33.0 TB per month, no overage fees)
  • Supports backing up remote Linux, Mac, and Windows servers
  • Can be used simultaneously as an off-site backup server and workgroup server
  • Includes everything in the SerCon™ configuration
  • Price: $1400 USD/month
  • Place an Order